swiftpostmail

At Swift Post Mail, we strive to provide our customers with reliable and timely delivery services. However, in certain situations, we understand that refunds may be necessary. Below is our refund policy:

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Delayed Deliveries: If your shipment is delayed beyond the guaranteed delivery time, a refund may be considered.
• Damaged or Lost Items: If your item is damaged or lost during transit, you may be eligible for a refund or compensation (subject to terms and conditions).
• Incorrect Delivery: If the shipment is delivered to the wrong address, we will review the case for a potential refund.
• Overcharge: If you were charged incorrectly for services, a full or partial refund may be issued.
• Insurance Coverage: If you purchased insurance for your shipment and it is lost, damaged, or delayed beyond the guaranteed delivery time, you may be eligible for a refund or compensation based on the terms of the insurance policy.

2. Refund Process

To request a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via [email/phone] within 30 days of the shipment date.
2. Provide Documentation: Provide the tracking number, proof of insurance (if applicable), and any necessary details to support your claim (e.g., proof of damage or delivery issues).
3. Review: Once we receive your request, our team will review the details and process the refund if it meets our policy criteria.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Customer Error: Incorrect address or insufficient packaging.
• Force Majeure: Situations such as natural disasters, strikes, or other uncontrollable events.
• Insurance Coverage: If you have not purchased additional insurance for valuable items, or if the coverage was not applicable for the type of issue (e.g., damages due to insufficient packaging).

4. Refund Method

Refunds will be processed using the same method of payment used during the original transaction. Please allow up to 2-5 business days for the refund to be credited to your account.

5. Exceptions

Refunds are subject to additional terms, including specific regional regulations, insurance claims, and more. Please review our full terms and conditions for further details.